Terms of sale

Terms of Sale (TOS)

Last updated: January 1, 2026

1. Seller Information

OzOria Game Studio
Status: Sole Proprietor (France)
Email: contact@ozoria.ai

2. Products

OzOria Game Studio may offer the following items:

Digital goods: artwork, digital collectibles, downloadable files, non-playable game elements, and other virtual items.
Physical goods: limited and occasional merchandise.
Game‑related content from the OzOria universe.
Future prototypes or applications developed with Unity or Unreal Engine.

Product descriptions are provided as accurately as possible.

3. Prices

Prices are displayed in EUR unless otherwise specified.
Taxes may be included or added depending on your location or platform.

4. Payment

Payments are processed through secure third‑party providers (e.g., PayPal, Stripe, marketplaces).
OzOria Game Studio does not store or access your payment information.

5. Delivery

Digital goods are delivered instantly via email or direct download.
Physical goods are shipped through postal or transport carriers, and delivery times may vary based on destination and availability.

6. Refund Policy

Digital Goods

All digital products are non‑refundable, regardless of download status, platform, or usage.
This applies to:

digital artwork
digital files
digital collectibles
any virtual content related to OzOria

Physical Goods

Refunds are only available if the physical product is:

defective
damaged upon arrival
non-functional

Proof may be required (e.g., photo or video).
Returned items must be approved before shipment.

7. Liability

OzOria Game Studio is not liable for:

misuse of products
damages caused by third‑party platforms or services
indirect, incidental, or consequential damages
delays caused by transport companies

8. Governing Law

These Terms of Sale are governed by French law and applicable EU regulations.

9. Contact

For any questions, support, or refund requests for physical products:
📧 contact@ozoria.ai